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Online Ticket Exchanges are available only to subscribers. Tickets purchased for individual performances may not be exchanged or are nonrefundable.
Subscribers may exchange your tickets up to the time of your performance (some fees may apply). To read the complete exchange policies, go here.
Complete the Online Ticket Exchange Form .
Requests made online must be made by noon on the day of your originally scheduled performance.
If you are making the request after noon on the day of your performance, please call the Box Office at 713-220-5700 and press 1.
Bring your original ticket(s) to the Box Office Will Call Window at least 15 minutes prior to your rescheduled performance.
DISCLAIMER
Because tickets are exchanged on an availability basis, we may be unable to meet your demand or provide comparable seating on the performance date that you request. If seats are unavailable in your subscription section, you will receive seating in the next available section.
FEE POLICY
| EXCHANGE FEE |
TIME OF EXCHANGE |
| Free |
Exchange request is made at least 7 days or more before your scheduled performance date. |
| $1 Exchange Fee per ticket * |
Exchange request is made within 7 days of your scheduled performance date. |
| $5 Exchange Fee per ticket * |
Exchange request is within 24 hours of your performance time. |
We will waive your first exchange fee of the season.
If you request an exchange to a performance date that has a higher price than your original ticket, the price difference will be charged to your credit card.
In addition to any applicable exchange fee, subscribers changing from a lower-priced seat/performance to a higher-priced seat/performance (e.g. from a preview to a regular performance or from a B-section seat to an A-section seat) are charged the difference in price between their original subscription ticket and the subscription price for the new ticket. Refunds are not available if you exchange your tickets for lower-priced tickets.
AFTER your performance, you may not exchange your tickets. In the event that you miss a performance, you may purchase tickets to a performance within the regular run of the same play at half-price.
If you purchase additional single tickets for the same date as your subscription tickets, you will be able to exchange those single tickets when you exchange your original subscription tickets.
Once you exchange your tickets, the original tickets will be put on sale to the general public. if you or anyone else uses your original tickets, you will be charged.
Tickets for one play cannot be exchanged for tickets to another play.
Because tickets are exchanged on an availability basis, we may not always be able to fill your request or give you comparable seating on the performance date that you request. Therefore, when making an exchange request by mail and by fax, please give us at least two alternative performance dates.
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