Customer Service

Guest Services Hours

Due to health recommendations and for the safety of our staff and guests, Guest Services is closed to in-person visits. We are checking voicemail and email, Monday-Friday noon - 6 p.m. CST. Since we may experience heavy message volume, we expect to return any messages via phone call or email within 72 hours.

We are also available for web chats at during normal business hours. 

You may email us at


Only tickets purchased through the Alley Theatre Guest Services or on our official website are considered valid and are guaranteed seating.

The resale of event tickets in Texas is not illegal. Even when a ticket broker is operating within the law, you still pay much more than the original ticket price.  Although the website appears to be official and may include the Alley logo, they are often a third party ticketing site and are not authorized to sell tickets on behalf of the Alley Theatre.

If you should choose to purchase tickets from a third party, please be aware of the following:

  • We are not responsible or liable for tickets purchased through a third party ticket website or box office.
  • We cannot replace your tickets if they are lost or stolen.
  • We are unable to assist you if there is anything wrong with your order. 
  • You will be responsible for contacting the third party seller if there is a problem with you tickets.
  • We do not guarantee that your ticket(s) are valid and cannot guarantee admittance.
  • We cannot contact you if there is any important information regarding your performance.
  • If your tickets are invalid and you still wish to attend the play, you will have to purchase additional tickets.
  • We cannot issue you a refund or an exchange under any circumstance and that includes if a performance is canceled.

For over the phone ticket purchases and more information about our current or upcoming season, please contact Guest Services at 713.220.5700 and press 1, noon to 6pm, seven days a week.

VISIT Guest Services

Due to recent recommendations from Harris County Judge Lina Hidalgo and for the safety of our staff and guests, Guest Services is now closed. We are however checking voicemail and email remotely, Monday through Friday, noon to 8 p.m. CST and Saturday and Sunday, noon to 5 p.m. CST. We are also available for web chats at during normal business hours. As we may experience heavy message volume, we expect to return any messages via phone call or email within 72 hours.

curtain time

  • Tuesday – Thursday @ 7:30 p.m.
  • Friday @ 8 p.m.
  • Saturday @ 2:30 p.m. & 8 p.m.
  • Sunday @ 2:30 p.m. & 7:30 p.m.

Note: there are no Monday performances. Holiday productions, and Alley All New, may have special performance schedules and times.


The Alley Theatre lobby is open 60 minutes prior to the curtain time. The theatre opens for seating 30 minutes prior to curtain. Pre-order your intermission drink so you don’t have to wait in line.


The Alley Theatre can be accessed via the main entrance on Texas Avenue, through the AlleyWay, or the Neuhaus Theatre entrance on the tunnel level.

Show length

The run time for shows will be posted a few days before the play opens in previews. Check your pre-show virtual concierge email, visit the website, or call Guest Services for approximate run times.

Ticket Exchanges and Refunds

All ticket sales are final and there are no exchanges or refunds. Subscribers may exchange into alternate performances here.


If your tickets are lost or stolen, contact Guest Services to arrange for replacements.

Late Seating

As a courtesy to the audience and the actors, and for your safety, latecomers to the Hubbard Theatre will not be seated in their ticketed seats once the play has begun. Late seating in less disruptive sections of the house will be at the discretion of the House Manager. A video monitor and seating is provided in the bar. Guests may take their ticketed seats following intermission.

Guests who need to leave their seats during the performance will be readmitted to the back of the house and not to their ticketed seats. Please note that we are not able to accommodate late seating or re-seating in the Neuhaus Theatre due to the intimate nature of the space.

Young Guests

No unaccompanied minors ages 12 or under are allowed.  Because of the mature nature of most of our productions, we generally recommend our shows for children 13 years or older. Every child admitted must have a ticket and no child under six will be admitted. If you have questions about particular productions and content, please call Guest Services at 713.220.5700.


Smoking, including the use of electronic cigarettes, is not permitted in the Alley. Smoking is only permitted at least 25 feet from the building entrance.

Firearms Not Permitted

The Alley Theatre is firearms-free. Firearms, including without limitation handguns, shotguns, and rifles (whether concealed or openly carried) are prohibited on the Alley premises. See Penal Code sections 30.06 and 30.07 for more information in English and Spanish. For more information about the Texas “open carry” law, please visit the City of Houston website:


Photography and Video Recording is strictly prohibited during the performance. Offenders may be removed without refund.


In the unlikely event that a show is canceled, best efforts will be given to notify guests at the earliest possible time; show cancellations are typically communicated via e-mail, phone, and social media. In the event of a cancellation, guests are given the opportunity to move their tickets into another date of the production at no additional cost based on available seating. If a guest is not able to attend any of the remaining performances, they may select another production on the current Alley season to attend or request a refund. All refund requests must be submitted within 5 days of the production’s final performance. Guests requesting refunds after this deadline will be given the option of using the value of their tickets toward another production on the current Alley season.


If you are unable to use your tickets for any performance, you may return your tickets as a tax-deductible donation up to one half hour prior to curtain. We do not require the tickets at the time of the donation, but a donation receipt cannot be mailed until we receive the actual tickets. Please insert a note with your tickets that you wish to donate them to the Alley Theatre and mail them to Guest Services.

Please note: If you make a ticket donation by phone, please mail your tickets in right away. Occasionally guests have forgotten about a donation and then tried to use or give the tickets to someone else. Guests attending a performance with tickets that have been previously donated will not be admitted without a purchasing a ticket.


At the Alley we believe that theatre should be an enriching, entertaining, and challenging experience. Our community brings diverse experiences into the theatre with them and we wish to acknowledge that sensitivity to subject matter varies from person to person. View our content advisories here

Appropriate Conduct & Liability

Management reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with Alley personnel and posted signs. Ticket holders expressly assume all liability for risk and danger incidental to the ticketed event. Your use of a ticket acknowledges your willingness to appear in photographs taken in public areas of the Alley Theatre, its leases and others from liability resulting from use of such photographs.  Titles, artists, dates and prices are subject to change.

Contact us

Alley Theatre
Guest Services
615 Texas Avenue
Houston, Texas 77002
713.220.5700 |