Plan Your Visit

Getting Here

Getting Here
Late Seating Policy
Please plan to arrive 30 minutes before the performance begins. Downtown Houston often has heavy traffic, so plan for extra travel time to find parking and get to your seat comfortably.
The Alley Theatre lobby opens 60 minutes prior to the curtain time. The theater opens for seating 30 minutes prior to curtain time. Learn more about attending a show at Alley Theatre.

Alley Theatre is located at 615 Texas Ave. in Houston’s Theater District.

Metro offers a variety of transportation options. Learn more.

Parking

Theatre District Parking

The preferred parking garage of Alley Theatre. Accessible parking & entrance via Green Level 1 (includes ramps). Credit cards only. Open 24/7.

Alley Theatre Garage

Above-ground parking tower across the Alleyway from the Alley Theatre Building. Credit cards only. M-F: 6am-10pm; Sat-Sun: 10am.

Lyric Garage

Connected to the Lyric Market Food Hall. Dine before or after performance with 2 hours complimentary parking with QR code on receipt.

Alley Theatre does not have ownership or managerial control of either venue. Downtown Houston is a very busy place and major events will affect parking. Please plan accordingly.

Accessible Parking and Entrances

An accessible drop off zone is located in the Alley Way off Texas Avenue.

Theatre District Parking Garage (1)

Designated ADA spaces can be found on Green Level 1.

Alley Theatre Garage (2)

Designated ADA spaces can be found on Level 11 & 13.

Our Venues
Hubbard Theatre

Our 775-seat thrust stage theatre.

Agatha Christie’s The Mirror Crack’d​,  Real Women Have Curves, The Importance of Being Earnest, August Wilson’s Fences, Misery, A Christmas Carol

Neuhaus Theatre

Our 296-seat blackbox theatre.

Digital Tickets

Accessing Digital Tickets

  • Go to tickets.alleytheatre.org
  • Sign in using the same email and password you used to buy tickets
  • If you don’t remember your password, request a one-time code
  • Access your ticket under MY EVENTS
  • Your QR code will activate 2 hours before showtime

A few hours before your event, a dynamic QR code will appear on your digital ticket. This is what we will scan at the theatre. The QR code changes over time as a security measure, so a screenshot or print-out will not scan.

Sharing Tickets

Easily share tickets with your friends and family so everyone can enter the event on their own.

  • Log into tickets.alleytheatre.org and tap the tickets you would like to share
  • Tap the Share Tickets button
  • Choose your recipient and which tickets to share.
    Send the Digital Tickets to your guests

Do I need to download an app to get my digital tickets?

No, our Digital Ticket delivery does not require you to download an app; your tickets are available in your Wallet on any web browser on any smartphone with access to a data plan or wi-fi after logging into your Alley Theatre Account.

Why do you delay displaying my QR codes until right before the performance?

Our refreshing QR Code is delivered 2 hours before your performance as a deterrent to fraudulent ticket resale. Since the QR Code updates periodically, a screenshot or printout of the ticket cannot be accepted. Requiring a live, updating QR Code to be scanned upon entry ensures that only the last person assigned that QR code will have access to that ticket.

Can I print my digital tickets and bring them with me to the performance?

No, please do not attempt to print your Digital Tickets and bring them to our venues as they cannot be accepted. Your barcode includes technology to protect it; screenshots or printouts will not be accepted at entry.

How does digital ticket sharing work?

When you share a digital ticket, the person you send the tickets to will accept the digital tickets with our secure system. When the digital ticket is accepted, we only deliver the secure refreshing QR code to the recipient at the designated time and date for use at the venue.

Do I have to share all of my digital tickets?

No, you can share all or some of your digital tickets with your guests.

Will the person I share digital tickets with need an Alley Theatre account?

Yes, and it takes just a few seconds to create one. If they already have an Alley Theatre Account, be sure your guest uses their Alley Theatre Website Username/Email Address and Password to log into the digital ticket wallet and accept the shared tickets from you. If they do not have an Alley Theatre Account, they should click on the REGISTER button after following your shared link to create one and then accept the shared digital tickets.

Accessibility

Mobility Assistance

Accessible Seating

Both theaters have wheelchair- and scooter-accessible seating. Guests can remain in their wheelchairs or transfer to theater seats. If you wish to remain in your wheelchair, please request wheelchair-accessible locations when ordering tickets.

Accessible seating is available online, by phone, or in person. To help us better serve your seating needs, we recommend that you purchase your tickets as much in advance as possible.

Hubbard Theatre

Eight wheelchair seats with companion seats.

Passenger-operated wheelchair lifts are available to access side sections. Note: Rows M and E are only rows accessible without the need to take steps.

Wheelchair accessible restrooms are available in the lobby.

Neuhaus Theatre

Every seat on Row A can be converted into a wheelchair-accessible seat.

If you need this accommodation, please contact our Guest Services or Front of House team before you arrive so that we can prepare the seats for you.

A wheelchair accessible stall is available in each main restroom. A family/companion restroom is adjacent to the women's restroom.

Drop-off and Parking

An accessible drop-off zone and ADA entrances are in the Alley Way off Texas Avenue.

Theatre District Underground Parking
  • Designated spaces on Level 1, Aisle B. Additional spaces are designated on Level 2. Take the elevator to Level P1 to access Alley Theatre.

From the tunnel, you may enter the Neuhaus Lobby directly or take the elevator to the Hubbard Lobby on the Ground floor.

Note: The tunnel is 130 ft. long and includes incline and descent grade changes which may prove challenging for non-motorized wheelchairs or those on foot.

Alley Theatre Garage
  • Designated spaces can be found on Level 11, 12 & 13. All garage floors have an accessible ramp to the elevators on one side and steps on the other.

To access the Hubbard Theatre:

Press “G” in the elevator, exit through the glass doors, turn right into the Alley Way. The entrance is 160 ft. ahead on your left, on an incline with no curb.

To access the Neuhaus Theatre:

Follow the steps above. Taking the elevator to the Tunnel level requires climbing 8 steps to reach the theatre.

Auditory Assistance

Assisted Listening

Assisted Listening Devices

Easy-to-wear headsets provide clear, amplified sound. Free with the deposit of a photo ID.

Induction Loop Hearing System

The Hubbard Theatre induction loop system turns every Telecoil-equipped hearing aid and cochlear implant into a personalized listening device connected directly to the theatre’s sound system.

Note: our system is not compatible with Bluetooth Hearing aids.

American Sign Language Interpreted Performance

For every show, we offer designated show times with American Sign Language (ASL) Interpretation.

To access the best seats for viewing interpreters, select the indicated performance and use Promo Code ASLSEAT, or contact Guest Services at (713) 220-5700 or boxoffice@alleytheatre.org.

The Mirror Crack'd

Wednesday, August 13, 7:30 PM

The Da Vinci Code

Wednesday, October 8, 7:30 PM

Captioned Performances

For each production, we offer designated showtimes with captioning via a digital display screen. To ensure your seats are in the captioning sight line, please call Guest Services at (713) 220-5700.

The Mirror Crack'd

Sunday, July 20, 2:00 PM

The Da Vinci Code

Sunday, September 28, 2:00 PM

A Christmas Carol

Sunday, November 16, 6:30 PM

The Night Shift Before Christmas

Sunday, December 7, 1:30 PM

Visual Assistance

Audio-Described Performances

For Hubbard Theatre productions, we offer designated performances that include additional descriptions of set designs, costumes, and other visual elements through headsets. These listening devices are free of charge with the deposit of a photo ID.

For more information, please contact Guest Services at (713) 220-5700 or boxoffice@alleytheatre.org.

The Mirror Crack'd

Sunday, July 20, 7:00 PM

The Da Vinci Code

Sunday, September 28, 7:00 PM

A Christmas Carol

Sunday, November 16, 6:30 PM

The Night Shift Before Christmas

Sunday, December 7, 1:30 PM

Visual Assistance

Simultaneous Spanish Translation

Easy-to-wear headsets provide clear, amplified live Spanish translations in the Hubbard and Neuhaus Theatres, ensuring a seamless experience from any seat in the house. Learn more right here!

¡Ampliamos el acceso al teatro para nuestra comunidad hispanohablante de Houston! Sumérgete en las destacadas producciones del Alley Theatre, incluyendo nuestro icónico A Christmas Carol (Un Cuento de Navidad), y vive las historias de manera cautivadora. Con auriculares fáciles de usar que ofrecen traducciones claras y amplificadas en vivo al español en los teatros Hubbard y Neuhaus, garantizamos una experiencia inolvidable desde cualquier asiento. ¡No te lo pierdas! Obtén más información aquí mismo.

Ticket Policies

All ticket sales are final and there are no refunds.* For special circumstances, single ticket buyers may exchange tickets to another performance of the same production. An exchange fee and any price difference will apply.

Exchanges can be made up to 2 hours before your currently ticketed performance. We are not able to exchange tickets after that time. Call Guest Services at (713) 220-5700, noon – 6pm every day.

Please complete the Subscriber Ticket Exchange Form to request a ticket exchange for Subscription Tickets. (This form is only for season subscribers. Single ticket buyers requesting an exchange must contact Guest Services by phone as detailed above.

Subscriber Ticket Exchange Forms must be submitted at least 24 hours before your ticketed performance time. If you need to exchange your ticket for a performance within 24 hours, please call Guest Services at (713) 220-5700, noon – 6pm every day.

Exchanges can be made up to 2 hours before your currently ticketed performance. We are not able to exchange tickets after that time.

Promo codes are limited time offers. Seat exclusions may apply. Promo codes are not valid with any other discount, promotion, or on prior sales.

Find more information on Alley Theatre’s student, senior, military, and group discounts.

*Alley Theatre reserves the right to cancel any order and refund the price paid any time prior to the event date if the price charged was incorrectly programmed. The same seats will then be offered to the ticketholder for the correct price.

In the unlikely event of a show cancellation, we will notify guests as quickly as possible, typically via email, phone, website, and social media. Guests will be given the opportunity to move their tickets to another date of the production at no additional cost.

If a guest is not able to attend any of the remaining performances, they may do one of the following:

  • Select another production of the current Alley Theatre season to attend
  • Donate the value back to Alley Theatre for as a tax-deductible donation
  • Request the value to be held on account for future use in the same season
  • Request a refund

All refund requests from cancelled performances must be submitted within five days of the production’s final scheduled performance.

If your tickets are lost or stolen, contact Guest Services for replacements.

Only tickets purchased through Alley Theatre Guest Services or on our official website are considered valid and are guaranteed seating.

The resale of event tickets in Texas is not illegal. Even when a ticket broker is operating within the law, you still pay much more than the original ticket price.  Although the website appears to be official and may include Alley Theatre’s logo, they are often a third party ticketing site and are not authorized to sell tickets on behalf of Alley Theatre.

Alley Theatre reserves the right to void and refund tickets to anyone suspected of selling those or previous tickets above the price at which they were purchased.

If you should choose to purchase tickets from a third party, please be aware of the following:

  • We are not responsible or liable for tickets purchased through a third party ticket website or box office.
  • We cannot replace your tickets if they are lost or stolen.
  • We are unable to assist you if there is anything wrong with your order.
  • You will be responsible for contacting the third party seller if there is a problem with you tickets.
  • We do not guarantee that your ticket(s) are valid and cannot guarantee admittance.
  • We cannot contact you if there is any important information regarding your performance.
  • If your tickets are invalid and you still wish to attend the play, you will have to purchase additional tickets.
  • We cannot issue you a refund or an exchange under any circumstance and that includes if a performance is canceled.

Theatre Policies

As a courtesy to the audience and actors, and for your safety, latecomers will not be seated in their ticketed seats once the play has begun. 

At the discretion of the House Manager, late seating may be available in less disruptive sections of the house. A video monitor and seating are provided in the lobby. Guests may take their ticketed seats during intermission. 

Please note that we cannot accommodate late seating or re-seating in the Neuhaus Theatre due to the space’s intimate nature.  

Please plan to arrive at the theatre 30 minutes prior to your showtime. 

Alley Theatre’s lobby opens 60 minutes prior to the curtain time. The theater opens for seating 30 minutes prior to curtain time. 

Management reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with Alley Theatre personnel and posted signs. Ticket holders expressly assume all liability for risk and danger incidental to the ticketed event. 

Your use of a ticket acknowledges your willingness to appear in photographs and other media taken in public areas of Alley Theatre, its leases and others from liability resulting from such photographs. 

Titles, artists, dates, and prices are subject to change. 

Photography and video recording is strictly prohibited during the performance. Offenders may be removed without a refund.

Smoking, including the use of electronic cigarettes and vapes, is not permitted in Alley Theatre. Smoking is only permitted at least 25 feet from the building entrance.

Firearms are not permitted. Firearms, including without limitation, handguns, shotguns, and rifles (whether concealed or openly carried) are prohibited on Alley Theatre Premises.

See Penal Code sections 30.06 and 30.07 for more information in English and Spanish. For more information about the Texas “open carry” law, please visit the City of Houston website: houstontx.gov/police/open-carry.

Because of the mature nature of most of our productions, we generally recommend our shows for ages 13 and older. No unaccompanied minors ages 12 or under.

No child under 6 will be admitted and every child must have a ticket.

At Alley Theatre we believe that theatre should be an enriching, entertaining, and challenging experience. Our community brings diverse experiences into the theatre with them, and we wish to acknowledge that sensitivity to subject matter varies from person to person. Please review each production’s page for specific content advisory.