TRADE-A-PLAY
You can trade tickets for one of your plays for extra tickets to any other play in your season ticket package. Trade requests can be made during the season before the first performance of the play that you would like to trade away.
100% TICKET FLEXIBILITY
Subscribers enjoy completely no-fee, no-hassle ticket exchanges. Something come up? Swap your tickets before your scheduled performance for another night with no exchange fee, no questions asked. (Upgrade charges may apply).
SUBSCRIBER TICKET EXCHANGES
As a subscriber you can change your performance date or time, move your seats, or add extra seats if need be. You can make your request online at alleytheatre.org/exchange, by email at boxoffice@alleytheatre.org, or by giving us a call at 713.220.5700. You may exchange your tickets at any time before your ticketed performance. Online requests must be submitted at least 24 hours before the day of your ticketed performance.
SEAT AVAILABILITY
We will do our best to seat you in your original subscription seats for the performance you’d like to exchange into. If those seats are not available, we will either seat you as close to your original seats as possible or into comparable seats elsewhere in the theater.
FEES AND PRICE DIFFERENCES
There is no exchange fee if your request is made at least 24 hours before your scheduled performance date. If your request is made within 24 hours of your scheduled performance, a $7 per order exchange fee applies. We will waive the fee for your first exchange of the season. Ticket exchanges are always made at the discounted subscriber rate. If you request an exchange to a performance date that has a higher price than your original ticket, the price difference between your original subscription ticket and the subscription price for the new ticket will be charged to your credit card. Your credit card used for the purchase of the original tickets will be charged for any fees and ticket price difference. If you prefer to use another payment option, please call Guest Services at 713.220.5700 and press 1.
$5 OFF ADDITIONAL TICKETS
Bring a friend! Subscribers receive $5 off the purchase of additional tickets to subscribed performances, with no service fees. Additional tickets may be ordered via Guest Services or online with the promotion code “FRIEND.”
LOST OR FORGOTTEN TICKETS? DON’T WORRY!
Arrive at the theatre only to find your tickets are in your other jacket? We have a record of your scheduled performance and seat location. Just call us or stop by Guest Services.
MONEY BACK GUARANTEE
As a new subscriber, you may attend the first performance of your season package and if you’re not satisfied, you can return your future tickets and we’ll refund* your money for the balance of the season.
*Refund is less the cost of the tickets to the first show and any handling fee included in your original payment.
VIRTUAL CONCIERGE
Ensure we have your email address, and you’ll receive a reminder one week prior to your scheduled performance that includes exclusive updates about the production, exchange information, parking/traffic alerts, and more.