To help our guests better plan for their trip to the theatre, the following distances are provided:
- The Box Office is located on the street level facing Texas Avenue.
- Alley Theatre garage elevator to box office lobby elevator: 160 feet, inclined up, no curb
- Alley Theatre valet to box office: 35 feet
- Box Office to theatre elevators: 25 feet
- Elevator to Hubbard Theatre, Section 2 lift: 175 feet
- Section 2 lift to Section 2, Row E: 20 feet
- Elevator to Hubbard Theatre, Section 4 lift: 190 feet
- Section 4 lift to Section 4, Row E: 20 feet
- Rows M and E are the only rows accessible in the theatre without the need to take steps.
- Elevator to inside the Neuhaus: 80 feet There is a slight rise from the ticket scanning checkpoint to the theatre.
Designated performances allow seeing impaired guests the additional description of set designs, costumes, and other visual elements that enhance the theatre-going experience through headsets. These listening devices are available free of charge with the deposit of a photo ID. For more information, please contact Guest Services at 713.220.5700 or firstname.lastname@example.org. To view an electronic version of the playbill please click here and visit the page for the production you are interested in.
AUDIO DESCRIBED PERFORMANCE DATES
Cambodian Rock Band: Sunday, January 29, 2:30 PM
Cowboy Bob: Sunday, March 12, 2:30 PM
Sherlock Holmes And The Case Of The Jersey Lily: Sunday, April 23, 2:30 PM
The Servant Of Two Masters: Sunday, June 18, 2:30 PM
A digital display screen simultaneously displays the lines of the play so you don’t miss a word. Just call Guest Services at 713.220.5700 to exchange into a captioned performance and to make sure your seats are in the captioning sight line. A digital display screen simultaneously displays the lines of the play for hearing impaired guests on designated Sunday matinee performances.
Best Seats for the Hubbard Theatre: Section 5, Rows L-O
Best Seats for the Neuhaus Theatre: West Section, Rows EFD
CAPTIONED PERFORMANCE DATES
CAMBODIAN ROCK BAND: SUNDAY, JANUARY 29, 2:30 PM
COWBOY BOB: SUNDAY, MARCH 12, 2:30 PM
THE ODYSSEY: SUNDAY, APRIL 9, 2:30 PM
SHERLOCK HOLMES AND THE CASE OF THE JERSEY LILY: SUNDAY, APRIL 23, 2:30 PM
TORERA: SUNDAY, MAY 21, 2:30 PM
THE SERVANT OF TWO MASTERS: SUNDAY, JUNE 18, 2:30 PM
Assisted Listening Devices: Easy-to-wear headsets provide clear, amplified sound in both the Hubbard and Neuhaus theatres. These listening devices are available free of charge with the deposit of a photo ID.
Induction Loop Hearing System: With our new building comes new technology to help you hear all of the action. The Hubbard Theatre induction loop system turns every Telecoil-equipped hearing aid and cochlear implant into a personalized listening device connected directly to the theatre’s sound system. Best of all, a hearing loop system, unlike other personalized listening devices, takes advantage of the customized settings of the listener’s own hearing aid or cochlear implant.
Both the Hubbard and Neuhaus Theatres have wheelchair- and scooter-accessible locations where guests can remain in their wheelchairs or transfer to theater seats. Guests who cannot or do not wish to transfer from their wheelchairs to a theater seat should request wheelchair-accessible locations when ordering tickets. Accessible seating is available online, by phone, or in person. To help us better serve your seating needs, we recommend that you purchase your tickets in as much in advance as possible.
The newly renovated Hubbard Theatre has eight wheelchair dedicated seats, each with a dedicated companion seat. Four seats are in Section 3, Row M and four additional seats are located in side Sections 2 and 4 on Row E. There are an additional eight seats (seats with adjustable armrests) for transfer only or plus size accommodation. In addition, extra wheelchair accessible restrooms for men, women, and families have been installed in the Long Lobby. New passenger operated lifts have been installed to access the side sections. Please note that Rows M and E are the only rows accessible in the theatre without the need to take steps.
There are four dedicated wheelchair seats along with a dedicated companion seat available in row A of the East and West sections. There are an additional four seats in row A within the East, West and South sections with an adjustable armrest for transfer only or plus size accommodation. A wheelchair accessible stall is available in each gender’s main restroom. A family/companion restroom is adjacent to the women’s restroom.
DROP OFF & PARKING
An accessible drop off zone is located in the AlleyWay off Texas Avenue. ADA entrances may be accessed via the AlleyWay entering from Prairie.
Alley Theatre Garage
Designated spaces can be found on Level 11 & 13 in the Alley Theatre garage. When parking in the Alley Theatre garage press the G button in the elevator for the ground level. Exit through the glass doors and turn right to the Alleyway. The entrance to the building is on your left. It is approximately 160 feet, inclined up, with no curb from the Alley Theatre garage elevator to the Lobby. Please note that the Neuhaus Theatre is not ADA accessible from the Alley Theatre Garage elevators. Taking the Alley Theatre Garage elevator to the basement level requires the ascent of eight steps to the Neuhaus tunnel level. Please be aware that Alley Theatre Garage attendants will be are wearing a shirt with the M-M Properties logo and will be standing inside the garage entrance in front of the ticket booth. Do not give money to anyone standing outside the garage entrance or on the street.
Theater District Underground Parking
Designated spaces can be found on Level 1, Aisle B in the Theatre District Parking garage. You may access the Alley Theatre building via the tunnel. The 130 foot route does include incline and descent grade changes which may prove challenging for non-motorized wheelchairs or those on foot. You may enter directly into the Neuhaus Theatre lobby or take the elevator to the Lobby or Hubbard Theatre.