Ticket Policies
EXCHANGES AND REFUNDS
All ticket sales are final and there are no refunds.* For special circumstances, single ticket buyers may exchange tickets to another performance of the same production. An exchange fee and any price difference will apply.
Exchanges can be made up to 2 hours before your currently ticketed performance. We are not able to exchange tickets after that time. Call Guest Services at (713) 220-5700, noon – 6pm every day.
Subscriber Ticket Exchanges
Please complete the Subscriber Ticket Exchange Form to request a ticket exchange for Subscription Tickets. (This form is only for season subscribers. Single ticket buyers requesting an exchange must contact Guest Services by phone as detailed above. Subscriber Ticket Exchange Forms must be submitted at least 24 hours before your ticketed performance time. If you need to exchange your ticket for a performance within 24 hours, please call Guest Services at (713) 220-5700, noon – 6pm every day. Exchanges can be made up to 2 hours before your currently ticketed performance. We are not able to exchange tickets after that time.
PRICING AND PROMOTIONAL OFFERS
Promo codes are limited time offers. Seat exclusions may apply. Promo codes are not valid with any other discount, promotion, or on prior sales.
*Alley Theatre reserves the right to cancel any order and refund the price paid any time prior to the event date if the price charged was incorrectly programmed. The same seats will then be offered to the ticketholder for the correct price.
CANCELLATIONS
In the unlikely event of a show cancellation, we will notify guests as quickly as possible, typically via email, phone, website, and social media. Guests will be given the opportunity to move their tickets to another date of the production at no additional cost.
If a guest is not able to attend any of the remaining performances, they may do one of the following:
- Select another production of the current Alley Theatre season to attend
- Donate the value back to Alley Theatre for as a tax-deductible donation
- Request the value to be held on account for future use in the same season
- Request a refund
All refund requests from cancelled performances must be submitted within five days of the production’s final scheduled performance.
LOST OR STOLEN TICKET REPLACEMENTS
If your tickets are lost or stolen, contact Guest Services for replacements.
COVID PRECAUTIONS
Should COVID be detected in staff, cast, crew, creative teams, or usher corps, Alley Theatre may be forced to close a production early, cancel performances, and re-open when it’s safe to do so.
THIRD-PARTY TICKETS
Only tickets purchased through Alley Theatre Guest Services or on our official website are considered valid and are guaranteed seating.
The resale of event tickets in Texas is not illegal. Even when a ticket broker is operating within the law, you still pay much more than the original ticket price. Although the website appears to be official and may include Alley Theatre’s logo, they are often a third party ticketing site and are not authorized to sell tickets on behalf of Alley Theatre.
Alley Theatre reserves the right to void and refund tickets to anyone suspected of selling those or previous tickets above the price at which they were purchased.
If you should choose to purchase tickets from a third party, please be aware of the following:
- We are not responsible or liable for tickets purchased through a third party ticket website or box office.
- We cannot replace your tickets if they are lost or stolen.
- We are unable to assist you if there is anything wrong with your order.
- You will be responsible for contacting the third party seller if there is a problem with you tickets.
- We do not guarantee that your ticket(s) are valid and cannot guarantee admittance.
- We cannot contact you if there is any important information regarding your performance.
- If your tickets are invalid and you still wish to attend the play, you will have to purchase additional tickets.
- We cannot issue you a refund or an exchange under any circumstance and that includes if a performance is canceled.
For over the phone ticket purchases and more information about our current or upcoming season, please contact Guest Services at (713) 220-5700.
Theatre Policies
LATE SEATING
As a courtesy to the audience and actors, and for your safety, latecomers will not be seated in their ticketed seats once the play has begun.
At the discretion of the House Manager, late seating may be available in less disruptive sections of the house. A video monitor and seating are provided in the Skyline bar. Guests may take their ticketed seats during intermission.
Please plan to arrive at the theatre 30 minutes prior to your showtime.
The Alley Theatre lobby opens 60 minutes prior to the curtain time. The theater opens for seating 30 minutes prior to curtain time.
APPROPRIATE CONDUCT & LIABILITY
Management reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with Alley Theatre personnel and posted signs. Ticket holders expressly assume all liability for risk and danger incidental to the ticketed event.
Your use of a ticket acknowledges your willingness to appear in photographs taken in public areas of Alley Theatre, its leases and others from liability resulting from such photographs.
Titles, artists, dates, and prices are subject to change.
CAMERAS
Photography and video recording is strictly prohibited during the performance. Offenders may be removed without a refund.
SMOKING
Smoking, including the use of electronic cigarettes and vapes, is not permitted in Alley Theatre. Smoking is only permitted at least 25 feet from the building entrance.
FIREARMS
Firearms are not permitted. Firearms, including without limitation handguns, shotguns, and rifles (whether concealed or openly carried) are prohibited on Alley Theatre Premises.
See Penal Code sections 30.06 and 30.07 for more information in English and Spanish. For more information about the Texas “open carry” law, please visit the City of Houston website: houstontx.gov/police/open-carry.
YOUNG GUESTS
Because of the mature nature of most of our productions, we generally recommend our shows for ages 13 and older. No accompanied minors ages 12 or under.
Every child must have a ticket. No child under 6 will be admitted. For information about production content, please call Guest Services at (713) 220-5700.
CONTENT ADVISORY
At Alley Theatre we believe that theatre should be an enriching, entertaining, and challenging experience. Our community brings diverse experiences into the theatre with them, and we wish to acknowledge that sensitivity to subject matter varies from person to person. For more information on our content advisories, click here.
CONTACT US
Alley Theatre
Guest Services
615 Texas Avenue
Houston, Texas 77002
713.220.5700
boxoffice@alleytheatre.org
