Policies

Ticket Policies

EXCHANGES

All ticket sales are final. For special circumstances, single ticket buyers may exchange tickets to another performance of the same production. An exchange fee and any price difference will apply.

Exchanges can be made up to 2 hours before your currently ticketed performance. We are not able to exchange tickets after that time. Call Guest Services at (713) 220-5700, noon – 6pm every day.

Subscriber Ticket Exchanges

Please complete the Subscriber Ticket Exchange Form to request a ticket exchange for Subscription Tickets. (This form is only for season subscribers. Single ticket buyers requesting an exchange must contact Guest Services by phone as detailed above. Subscriber Ticket Exchange Forms must be submitted at least 24 hours before your ticketed performance time. If you need to exchange your ticket for a performance within 24 hours, please call Guest Services at (713) 220-5700, noon – 6pm every day. Exchanges can be made up to 2 hours before your currently ticketed performance. We are not able to exchange tickets after that time.

PROMOTIONAL OFFERS

Promo codes are limited time offers. Seat exclusions may apply. Promo codes are not valid with any other discount, production, or on prior sales.

CANCELLATIONS

In the unlikely event of a show cancellation, we will notify guests as quickly as possible, typically via email, phone, website, and social media. Guests will be given the opportunity to move their tickets to another date of the production at no additional cost.

If a guest is not able to attend any of the remaining performances, they may do one of the following:

• Select another production of the current Alley Theatre season to attend
• Donate the value back to Alley Theatre for as a tax-deductible donation
• Request the value to be held on account for future use in the same season
• Request a refund

All refund requests from cancelled performances must be submitted within five days of the production’s final scheduled performance.

LOST OR STOLEN TICKET REPLACEMENTS

If your tickets are lost or stolen, contact Guest Services for replacements.

COVID PRECAUTIONS

Should COVID be detected in staff, cast, crew, creative teams, or usher corps, Alley Theatre may be forced to close a production early, cancel performances, and re-open when it’s safe to do so.

THIRD-PARTY TICKETS

Theatre Policies

LATE SEATING

As a courtesy to the audience and actors, and for your safety, latecomers will not be seated in their ticketed seats once the play has begun.

At the discretion of the House Manager, late seating may be available in less disruptive sections of the house. A video monitor and seating are provided in the Skyline bar. Guests may take their ticketed seats during intermission.

Please plan to arrive at the theatre 30 minutes prior to your showtime.

APPROPRIATE CONDUCT & LIABILITY

Management reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with Alley Theatre personnel and posted signs. Ticket holders expressly assume all liability for risk and danger incidental to the ticketed event.

Your use of a ticket acknowledges your willingness to appear in photographs taken in public areas of Alley Theatre, its leases and others from liability resulting from such photographs.

Titles, artists, dates, and prices are subject to change.

CAMERAS

Photography and video recording is strictly prohibited during the performance. Offenders may be removed without a refund.

SMOKING

Smoking, including the use of electronic cigarettes and vapes, is not permitted in Alley Theatre. Smoking is only permitted at least 25 feet from the building entrance.

FIREARMS

Firearms are not permitted. Firearms, including without limitation handguns, shotguns, and rifles (whether concealed or openly carried) are prohibited on Alley Theatre Premises.

See Penal Code sections 30.06 and 30.07 for more information in English and Spanish. For more information about the Texas “open carry” law, please visit the City of Houston website: houstontx.gov/police/open-carry.

YOUNG GUESTS

Because of the mature nature of most of our productions, we generally recommend our shows for ages 13 and older. No accompanied minors ages 12 or under.

Every child must have a ticket. No child under 6 will be admitted. For information about production content, please call Guest Services at (713) 220-5700.