What You Should Know
GUEST SERVICES HOURS
Guest Services is open from noon - 6 p.m. on non-performance days and open noon through performance start time on performance days. Additionally, we are checking voicemail and email, Monday-Friday 9:30 a.m. - 6 p.m. CST. Since we may experience heavy message volume, we expect to return any messages via phone call or email within 72 hours.
We are also available for web chats at alleytheatre.org during normal business hours.
COVID-19 POLICIES AND PROTOCOLS
Alley Theatre is thrilled to welcome back guests to our upcoming 2021-22 season. We invite you to celebrate our 75th Anniversary Season with us!
As we resume live performances, we are committed to the health and safety of all of our artists, employees, and guests. In order to maintain the safest environment possible, all Alley Theatre staff, artists, creative teams, crews, and ushers are required to be fully vaccinated against COVID-19.
Beginning October 1, 2021 and to ensure the safety of all Alley Theatre lovers, we’ve implemented the following policies for performances held within our Theatres:
Guests aged 12 and up will be required to show proof of a negative COVID-19 test within 72 hours prior to the performance. Both PCR tests and antigen tests are acceptable. The results must have been performed by a third party, such as a lab. At-home tests will not be accepted. Guests can show either paper or electronic documentation (including photo of negative results).
Guests aged 12 and up who are fully vaccinated against COVID-19 (at least 14 days after final dose) may bring proof of vaccination as a substitute for a negative COVID-19 test result. Guests can show either paper or electronic documentation (including photo of card).
Alley Theatre requires all guests, no matter the age, to wear a mask covering nose and mouth at all times while in the Theatre building, except while actively eating and drinking. Alley Theatre will provide complimentary masks to guests who forget to bring one. If guests choose not to wear a mask, there will be no admittance to the Theatre building and a refund will be processed.
As always, food and drinks will not be allowed in the Theatres.
We suggest guests arrive 45 minutes or more before the start of the performance in order to be screened and enter.
In order to streamline entry, we encourage you to use the Bindle App, a secure, easy to use digital pass for entrance to the Alley Theatre. Click here to learn how to set up Bindle, which securely stores your self-attested negative test status or vaccination record and creates a QR code for fast-pass access to the Theatre.
If guests feel ill, or test positive for COVID-19, we ask that they do not come to the Theatre, and contact email@example.com to reschedule, move funds to on account for future use, or request a refund.
Alley Theatre’s COVID-19 Guest Policy is subject to change as we continue to work with health and government officials. We will update all ticket holders in advance of their ticketed performance if changes occur. Guests who purchase or reserve tickets to performances and events acknowledge and consent to the adherence of these policies.
OTHER SAFETY UPDATES
- Contactless options will be available for transactions upon entry and for in-venue purchases.
- All auditorium ventilation systems have been upgraded to MERV 13 filters.
- EPA approved cleaning products are used along with rigorous cleaning and sanitation protocols.
The Alley is a GBAC STAR™ accredited facility. The accreditation means that the facility has:
- Established and maintained a cleaning, disinfection, and infectious diseases prevention program to minimize risk associated with infectious agents like the novel coronavirus
- The proper cleaning protocols, disinfection techniques, and work practices in place to combat biohazards and infectious disease
- Highly skilled cleaning professionals who are trained for outbreak and infectious disease preparation and response
- Created a checks and balance system to ensure that all employees and artists are following PPE protocols and disinfecting procedures
TICKET EXCHANGES AND TRANSFERS
All ticket sales are final.
In certain situations, single ticket buyers may exchange their tickets to another performance in the same production for a nominal fee.
For a limited time following the close of a production, a digital version of the 2021-22 season shows, filmed live at the Alley, will be available for viewing. Due to COVID-19, if guests who have purchased an in-person ticket do not feel comfortable attending in-person, they may transfer their ticket before the start of their ticketed performance to a digital ticket for no additional fees.
Should COVID be detected in staff, cast, crew, creative teams, or usher corps, Alley Theatre may be forced to close a production early, cancel performances, and re-open when it’s safe to do so. We ask that in order for live theatre to return and thrive, everyone entering the Alley follow the above guidelines.
In the unlikely event that a show is canceled, best efforts will be given to notify guests at the earliest possible time; show cancellations are typically communicated via e-mail, phone, website, and social media.
In the event of a cancellation, guests are given the opportunity to move their tickets into another date of the production at no additional cost based on available seating.
If a guest is not able to attend any of the remaining performances, they may do one of the following:
- Select another production of the current Alley season to attend
- Donate the value back to the Alley for as a tax-deductible donation
- Request the value to be held on account for future use in the same season
- Request a refund
All refund requests must be submitted within 5 days of the production’s final performance.
LOST OR STOLEN TICKET REPLACEMENTS
If your tickets are lost or stolen, contact Guest Services to arrange for replacements.
Only tickets purchased through the Alley Theatre Guest Services or on our official website are considered valid and are guaranteed seating.
The resale of event tickets in Texas is not illegal. Even when a ticket broker is operating within the law, you still pay much more than the original ticket price. Although the website appears to be official and may include the Alley logo, they are often a third party ticketing site and are not authorized to sell tickets on behalf of the Alley Theatre.
If you should choose to purchase tickets from a third party, please be aware of the following:
- We are not responsible or liable for tickets purchased through a third party ticket website or box office.
- We cannot replace your tickets if they are lost or stolen.
- We are unable to assist you if there is anything wrong with your order.
- You will be responsible for contacting the third party seller if there is a problem with you tickets.
- We do not guarantee that your ticket(s) are valid and cannot guarantee admittance.
- We cannot contact you if there is any important information regarding your performance.
- If your tickets are invalid and you still wish to attend the play, you will have to purchase additional tickets.
- We cannot issue you a refund or an exchange under any circumstance and that includes if a performance is canceled.
For over the phone ticket purchases and more information about our current or upcoming season, please contact Guest Services at 713.220.5700 and press 1, noon to 6 p.m., seven days a week.
ENTRANCES AND ARRIVALS
The Alley Theatre can be accessed via the main entrance on Texas Avenue, through the AlleyWay, or the Neuhaus Theatre entrance on the tunnel level.
The Alley Theatre lobby is open 60 minutes prior to the curtain time. The theatre opens for seating 30 minutes prior to curtain.
- Tuesday – Thursday @ 7:30 p.m.
- Friday @ 8 p.m.
- Saturday @ 2:30 p.m. & 8 p.m.
- Sunday @ 2:30 p.m. & 7:30 p.m.
Note: there are no Monday performances. Holiday productions, and Alley All New, may have special performance schedules and times.
The Alley Theatre is proud to be one of the most accessible theatres in Houston.
With updated assistive-listening technology including an induction loop hearing system, accessible seating in both venues, and performances that are Open Captioned and Audio Described, we strive to meet the needs of everyone with different abilities.
For more information on accessibility at the Alley, click here.
At the Alley we believe that theatre should be an enriching, entertaining, and challenging experience. Our community brings diverse experiences into the theatre with them and we wish to acknowledge that sensitivity to subject matter varies from person to person. For more information on our content advisories, click here.
The run time for shows will be posted a few days before the play opens. Check your pre-show virtual concierge email, visit the website, or call Guest Services for approximate run times.
As a courtesy to the audience and the actors, and for your safety, latecomers to the Hubbard Theatre will not be seated in their ticketed seats once the play has begun. Late seating in less disruptive sections of the house will be at the discretion of the House Manager. A video monitor and seating is provided in the bar. Guests may take their ticketed seats following intermission.
Guests who need to leave their seats during the performance will be readmitted to the back of the house and not to their ticketed seats.
Please note that we are not able to accommodate late seating or re-seating in the Neuhaus Theatre due to the intimate nature of the space.
No unaccompanied minors ages 12 or under are allowed. Because of the mature nature of most of our productions, we generally recommend our shows for children 13 years or older. Every child admitted must have a ticket and no child under six will be admitted. If you have questions about particular productions and content, please call Guest Services at 713.220.5700.
Photography and Video Recording is strictly prohibited during the performance. Offenders may be removed without refund.
Smoking, including the use of electronic cigarettes, is not permitted in the Alley. Smoking is only permitted at least 25 feet from the building entrance.
FIREARMS NOT PERMITTED
The Alley Theatre is firearms-free. Firearms, including without limitation handguns, shotguns, and rifles (whether concealed or openly carried) are prohibited on the Alley premises. See Penal Code sections 30.06 and 30.07 for more information in English and Spanish. For more information about the Texas “open carry” law, please visit the City of Houston website: houstontx.gov/police/open_carry.
APPROPRIATE CONDUCT & LIABILITY
Management reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with Alley personnel and posted signs. Ticket holders expressly assume all liability for risk and danger incidental to the ticketed event. Your use of a ticket acknowledges your willingness to appear in photographs taken in public areas of the Alley Theatre, its leases and others from liability resulting from use of such photographs. Titles, artists, dates and prices are subject to change.