What You Should Know
GUEST SERVICES HOURS
Guest Services is open from noon - 6 p.m. on non-performance days and open noon through performance start time on performance days. Additionally, we are checking voicemail and email, Monday-Friday 9:30 a.m. - 6 p.m. CST. Since we may experience heavy message volume, we expect to return any messages via phone call or email within 72 hours.
We are also available for web chats at alleytheatre.org during normal business hours.
Masks Optional Policy
Due to recent guidance from government officials, including the CDC, the Mayor of Houston, and the Houston City Health Department Chief Medical Officer, the Alley is updating our COVID-19 policies and protocols.
Beginning March 9, we are pleased to announce that the Alley will no longer be requiring proof of negative COVID test or proof of vaccination to enter the Theatre. Additionally, guests and volunteers will no longer be required to wear a mask inside the Theatre, though anyone is, of course, still welcome to do so.
We are not alone in the Theater District. As you go to other venues, you will see their protocols have already changed or will change in the near future. Our responsibility to protect beyond just ourselves has been top priority for us at the Alley, and we believe it is now time to take the next step. We will continue to monitor the community levels for Harris County. Should anything change, we will update all guests of new protocols in advance of their ticketed performance or event.
We thank you so much for your understanding and patience over the past few months as we navigated our way back to live performances. We look forward to seeing your smiling faces in our audiences once again
OTHER SAFETY UPDATES
- Contactless options will be available for transactions upon entry and for in-venue purchases.
- All auditorium ventilation systems have been upgraded to MERV 13 filters.
- EPA approved cleaning products are used along with rigorous cleaning and sanitation protocols.
The Alley is a GBAC STAR™ accredited facility. The accreditation means that the facility has:
- Established and maintained a cleaning, disinfection, and infectious diseases prevention program to minimize risk associated with infectious agents like the novel coronavirus
- The proper cleaning protocols, disinfection techniques, and work practices in place to combat biohazards and infectious disease
- Highly skilled cleaning professionals who are trained for outbreak and infectious disease preparation and response
- Created a checks and balance system to ensure that all employees and artists are following PPE protocols and disinfecting procedures
TICKET EXCHANGES AND TRANSFERS
All ticket sales are final.
In certain situations, single ticket buyers may exchange their tickets to another performance in the same production for a nominal fee.
If guests feel ill, or test positive for COVID-19, we ask that they do not come to the Theatre, and contact email@example.com to reschedule, move funds to on account for future use, or request a refund.
For a limited time following the close of a production, a digital version of the 2021-22 season shows, filmed live at the Alley, will be available for viewing. Due to COVID-19, if guests who have purchased an in-person ticket do not feel comfortable attending in-person, they may transfer their ticket before the start of their ticketed performance to a digital ticket for no additional fees.
Should COVID be detected in staff, cast, crew, creative teams, or usher corps, Alley Theatre may be forced to close a production early, cancel performances, and re-open when it’s safe to do so. We ask that in order for live theatre to return and thrive, everyone entering the Alley follow the above guidelines.
In the unlikely event that a show is canceled, best efforts will be given to notify guests at the earliest possible time; show cancellations are typically communicated via e-mail, phone, website, and social media.
In the event of a cancellation, guests are given the opportunity to move their tickets into another date of the production at no additional cost based on available seating.
If a guest is not able to attend any of the remaining performances, they may do one of the following:
- Select another production of the current Alley season to attend
- Donate the value back to the Alley for as a tax-deductible donation
- Request the value to be held on account for future use in the same season
- Request a refund
All refund requests must be submitted within 5 days of the production’s final performance.
LOST OR STOLEN TICKET REPLACEMENTS
If your tickets are lost or stolen, contact Guest Services to arrange for replacements.
Only tickets purchased through the Alley Theatre Guest Services or on our official website are considered valid and are guaranteed seating.
The resale of event tickets in Texas is not illegal. Even when a ticket broker is operating within the law, you still pay much more than the original ticket price. Although the website appears to be official and may include the Alley logo, they are often a third party ticketing site and are not authorized to sell tickets on behalf of the Alley Theatre.
If you should choose to purchase tickets from a third party, please be aware of the following:
- We are not responsible or liable for tickets purchased through a third party ticket website or box office.
- We cannot replace your tickets if they are lost or stolen.
- We are unable to assist you if there is anything wrong with your order.
- You will be responsible for contacting the third party seller if there is a problem with you tickets.
- We do not guarantee that your ticket(s) are valid and cannot guarantee admittance.
- We cannot contact you if there is any important information regarding your performance.
- If your tickets are invalid and you still wish to attend the play, you will have to purchase additional tickets.
- We cannot issue you a refund or an exchange under any circumstance and that includes if a performance is canceled.
For over the phone ticket purchases and more information about our current or upcoming season, please contact Guest Services at 713.220.5700 and press 1, noon to 6 p.m., seven days a week.
ENTRANCES AND ARRIVALS
The Alley Theatre can be accessed via the main entrance on Texas Avenue, through the AlleyWay, or the Neuhaus Theatre entrance on the tunnel level.
The Alley Theatre lobby is open 60 minutes prior to the curtain time. The theatre opens for seating 30 minutes prior to curtain.
- Tuesday – Thursday @ 7:30 p.m.
- Friday @ 8 p.m.
- Saturday @ 2:30 p.m. & 8 p.m.
- Sunday @ 2:30 p.m. & 7:30 p.m.
Note: there are no Monday performances. Holiday productions, and Alley All New, may have special performance schedules and times.
The Alley Theatre is proud to be one of the most accessible theatres in Houston.
With updated assistive-listening technology including an induction loop hearing system, accessible seating in both venues, and performances that are Open Captioned and Audio Described, we strive to meet the needs of everyone with different abilities.
For more information on accessibility at the Alley, click here.
At the Alley we believe that theatre should be an enriching, entertaining, and challenging experience. Our community brings diverse experiences into the theatre with them and we wish to acknowledge that sensitivity to subject matter varies from person to person. For more information on our content advisories, click here.
The run time for shows will be posted a few days before the play opens. Check your pre-show virtual concierge email, visit the website, or call Guest Services for approximate run times.
As a courtesy to the audience and the actors, and for your safety, latecomers to the Hubbard Theatre will not be seated in their ticketed seats once the play has begun. Late seating in less disruptive sections of the house will be at the discretion of the House Manager. A video monitor and seating is provided in the bar. Guests may take their ticketed seats following intermission.
Guests who need to leave their seats during the performance will be readmitted to the back of the house and not to their ticketed seats.
Please note that we are not able to accommodate late seating or re-seating in the Neuhaus Theatre due to the intimate nature of the space.
No unaccompanied minors ages 12 or under are allowed. Because of the mature nature of most of our productions, we generally recommend our shows for children 13 years or older. Every child admitted must have a ticket and no child under six will be admitted. If you have questions about particular productions and content, please call Guest Services at 713.220.5700.
Photography and Video Recording is strictly prohibited during the performance. Offenders may be removed without refund.
Smoking, including the use of electronic cigarettes, is not permitted in the Alley. Smoking is only permitted at least 25 feet from the building entrance.
FIREARMS NOT PERMITTED
The Alley Theatre is firearms-free. Firearms, including without limitation handguns, shotguns, and rifles (whether concealed or openly carried) are prohibited on the Alley premises. See Penal Code sections 30.06 and 30.07 for more information in English and Spanish. For more information about the Texas “open carry” law, please visit the City of Houston website: houstontx.gov/police/open_carry.
APPROPRIATE CONDUCT & LIABILITY
Management reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with Alley personnel and posted signs. Ticket holders expressly assume all liability for risk and danger incidental to the ticketed event. Your use of a ticket acknowledges your willingness to appear in photographs taken in public areas of the Alley Theatre, its leases and others from liability resulting from use of such photographs. Titles, artists, dates and prices are subject to change.