Frequently Asked Questions 

What is the best/fastest way to contact Guest Services? 

E-mail is the best and fastest way to correspond with Guest Services. The e-mail address is boxoffice@alleytheatre.orgThank you for your patience and understanding as we do our best to help you during this situation. 

What are the current Guest Services hours? 

The Guest Services staff will checks e-mails and voicemail Monday through Friday, noon to 6 p.m. CT and Saturday and Sunday, noon to 5 p.m. CT. We are also available for web chats at during normal business hours. 


The Alley Theatre plans to start producing live plays beginning October 1, 2021. View our 75th Anniversary Season play line up here.  

This summer, everyone in the Houston area should have access to the vaccine, and we feel confident that theatres and performing arts venues throughout the city will be open once again.  

We will follow social distance protocols so seating will be limited. The best way to guarantee a seat is to become a season subscriber. Subscription package details will be posted here.

Can I use my parking passes for next season? 

Yes, your past parking passes can be used during the upcoming season. 

What do I do with my 19/20 ticket donation certificate? Can I use it for the 20/21 season? 

We will honor Alley Theatre 19/20 tickets donation certificates that have already issued. At this time, our ticket donation for a 501(C)(3) charity event is temporarily suspended

do you issue CONTENT ADVISORies?

At the Alley we believe that theatre should be an enriching, entertaining, and challenging experience. Our community brings diverse experiences into the theatre with them and we wish to acknowledge that sensitivity to subject matter varies from person to person. View  our content advisories here

contact us

Alley Theatre
Guest Services
615 Texas Avenue
Houston, Texas 77002

Guest Services Hours

Guest Services checking voicemail and email
Monday through Friday, noon to 8 p.m. CST